Flag repair guarantee
We pride ourselves in the quality of our work and our products which are all 100% made by us in the UK.
Sometimes though its important to have that extra offer of support so with this is mind, all our products are covered by a 12 months repairs guarantee - whether your flag is fully printed or fully sewn - you're covered.
Do you have a flag in need of repair?
Even if we didnt originally make the flag for you, we're happy to give your flag a bit of TLC. Contact us and we'll have a chat before you send it to us.
Before and after repairs - the flag of the regiment of the Royal Northumberlands
(We'll upload the 'before' when we find it in our archives!)
Obviously if your flag is stolen, thats for your insurance to resolve and we're happy to give you a quote to give to your insurance company without any obligation for you to purchase the replacement from us.
If your flag is ripped from its post by a bird or a plane, then thats out of our control.... and if you leave your flag up in hurricane or high wind conditions, then thats your call and we wont be surprised if its life is abruptly cut short!
However, if you purchased your flag from us, have the order number and your flag has genuine wear and tear and needs a refresh and repair within 12 months of the purchase date, then we're happy to fix it for you, free of charge.
- fraying fly end (we'll cut, replace the fabric and fix this if possible)
- canvas and flag separation (we'll replace the canvas rope and fittings and repair any damage to the flag bunting caused by this separation)
- antifray gone? we'll replace it free of charge.
You'll need to post your flag back to us at Jesmond House (75 Walter Road, Uplands, Swansea SA1 4QA) with a note on what needs to be done. We'll do the work within 14 days (tell us if its more urgent) and we'll post it back to you. We won't pay for you to post it to us and we won't charge you to return it.
Can't say fairer than that.