Office Assistant vacancy – Red Dragon Flagmakers

Office Assistant vacancy

Job Title:

Office Assistant

Job Code/ Req#:



Unit 2 Players Industrial Estate, Clydach, Swansea SA6 5BQ

Travel Required:

Occasional (mainly local)

Level/Salary Range:

Starting salary in line with national minimum LIVING WAGE per hour AFTER a successful two week assessment and three month trial/training period. National minimum wage per age will apply until successful completion. Competitive benefits and incentives available to successful applicant.

Position Type:


Incentive name and age requirement:

Part time
Flexi time

No age restriction.  We are an equal opportunities employer. Please note however that relevant experience is necessary for this position.

HR Contact:

Jo Ashburner, MD

Date posted:

10th September 2020

Will Train Applicant(s):

2 weeks assessment trial/training

Deadline for applications:



Applications should be submitted by

Email to

Subject Line:  Application for position of  Office Assistant, ref OA100920 

Attention: Jo Ashburner


Red Dragon Flagmakers
Unit 2 Players Industrial Estate
Swansea SA6 5BQ

Job description

Reporting to:      Jo Ashburner

Hours of work:  16 hours per week to start with. Usual working hours are 9am – 5pm (flexible) Monday to Friday. There may be a requirement from time to time to start work earlier or finish later as the role develops and depending on the ability of the candidate additional hours may become available on a regular basis. 

Flexible working:  If you are currently in receipt of benefits or a carer / parent / guardian and are a perfect fit for our business and this role, we may consider adjustment of hours to fit your availability, financial allowances and needs.

Disability friendly:  We are a wheelchair friendly business and holders of the Disability Awareness Badge. We have found that attitude is the biggest barrier to successfully working with us.

Language: Fluent English a must, Welsh Speaker a bonus.

Annual leave:    28 pro rata on 40 hours pw including Christmas period and public holidays

Role includes but not exclusive to the following roles:

·         General office and admin assistance including filing

·         Supporting the Director with day to day admin duties

·         Market research into new markets

·         Customer service, written and verbal

·         Building relationships with new customers

·         Calculating quotes, issuing invoices

Duties and responsibilities

Market research, sales campaign strategy and database management

·           Identify companies within different target markets as agreed with the Director and perform market research as required

·           Liaise on weekly direct mail initiatives (planning, mail merge and individual emails and letters, printing, checking, signing and packaging as required – mostly done online)

·           Draft new letters using established template and company format/branding as required

·           Work closely with the Director to schedule calls, confirm appointments, report back on quotations made and outcomes

·           Keep the sales and marketing database up-to-date, importing new data, updating records and performing the necessary cross checks

·         Electronic, digital and manual filing as required

Public relations

·         Help identify and research suitable client and internal stories

·         Initiate, research and coordinate publication of social media sales posts

Marketing audit and strategy

·         Perform market, competitor and internal research as agreed with the Director, collate data and prepare sales/marketing statistics throughout the year

·         Contribute ideas and suggest new initiatives or areas of improvement

·         Prepare supporting materials as requested

Sales and marketing processes and standards

·         Comply with sales and marketing standards and follow set in house processes for routine work

·         Assist with the development of sales and marketing processes over time

·         Contribute ideas for improving sales and marketing standards and processes

·         Create and maintain a procedures manual specific to the RDF team roles.

 Miscellaneous duties

·         Company research as required for the Board of Directors

·         Ad hoc duties as required

·         Attend external networking and business events on behalf of the Company as required.

This job description is designed to give an overview of the tasks and responsibilities for this position but is by no means definitive. The role will evolve and grow over time to meet business and market demands and training will be given both on the job and through external training channels where appropriate and available. The recruited individual will be expected to embrace such changes and rise to the challenge of developing their skills over time.

We are a social mission manufacturing business, a non grant funded Limited company self sufficient on the revenue generated from sales of the quality high end products we manufacture for our clients.  We produce what we believe to be among the best products available in our niche sector on the world market and every member of our team takes great pride in everything we do. This business belongs to all of us.

Before we consider any application, we want to know

·         why you want his job, not just any job

·         what it is about this company and its values / mission which resonates with you

·         and what you have done to date which underpins your opinions and desire to work with us.

We have a small, growing team and are looking for a keeper not a time waster.  If you’d like to start or continue your career in a small, happy, forward thinking, can do, ambitious and creative environment, please get in touch.  No covering letter, no interview.

Essential skills

·         Good working knowledge of social media platforms

·         PC and internet savvy (Windows – word, excel)

·         Excellent verbal and written communication skills – excellent grammar 

·         Excellent telephone manner and social manners in general 

·         A sunny disposition

·         Level headed

·         Ability to learn and diversify skills

·         Excellent organisational skills

·         Total confidentiality and honesty

·         Good level of self-presentation

·         Good level of social skills

·         Team player

·         Ability to take the initiative

·         This position is not suitable for those with a jobs worth attitude – we expect a ‘can do’ attitude in everyone we work with.

Desirable skills

·         Full clean driving licence

·         Previous experience of role advertised - full additional on the job training will be given

·         An interest in flags and best business practice

·         A flair for design and an imagination to challenge the norm

Red Dragon Flagmakers is a social mission business, an equal opportunities employer and holder of the Double Tick Disability Awareness badge.  We believe that ‘attitude is the biggest disability’ and have zero tolerance for bullying and discrimination in the workplace.

Last Updated by:

Jo Ashburner 


10th September 2020



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