This every growing list of frequently asked questions is designed to answer any questions you may have before contacting us but is by no means definitive...
We're here to help, so if you have a question, please get in touch either by using the messenger pop up on your screen or by using the form at the footer of this page. This list is sure to grow!
What is a standard size flag?
There is no 'standard size' of flag..... although a 5x3ft flag is the most requested. To ensure we all get things right first time, we will always offer advise on what size of flag you need by asking you where it is to be flown - top or side of a building, freestanding or how high the flagpole is - and so on.
So for instance a 20ft pole would happily fly a minimum 5x3ft but a 2 yarder (6x3ft or 6x4ft) would work really well. If on the other hand your flagpole is freestanding in a high wind location you could always consider a larger 8x5ft flag.
How much does a flag cost?
There are so many variations to be considered but for
NATIONAL, international country flags in traditional stitched format see our price per size listing HERE
PRINTED flags to any design with as much or little content as required see our price per size listing HERE
TRADITIONAL STITCHED flags - these are quoted on a design by design basis but you could use the NATIONAL flags price per size chart as above to get a ball park idea of what you would expect to pay.
Whats the turnaround time on having a flag made?
For ALL flags, production starts on or soon after receipt of payment of our invoice. Our terms are payment before production.
For PRINTED flags the lead time is 3-5 days delivered.
For TRADITIONAL STITCHED AND APPLIQUED flags, the lead time is anything between seven and 21 days delivered depending on our production schedule - we will always give you a realistic timeframe so you're not kept guessing.
If you need a flag urgently, then we will always try and accommodate and this will be reflected in the price to cover overtime and next day delivery costs.
How do I order and pay for a flag?
OPTION1 - generic flag
If your choice of flag is generic - and by that we mean a national flag or a signal flag for example - then feel free to use the SEARCH bar at the top of the website and click through to the flag page where you can chose the appropriate size and format of your flag and order direct.
OPTION2 - custom flag
If you're ordering a custom flag, then once all the artwork and design and details have been signed off (see our section on CUSTOM FLAGS HERE), then we will send you a 'click to pay' PAYPAL link (you absolutely DO NOT NEED a paypal account to use this facility) through which you can either securely pay by card or use your paypal account (if you have one).
We don't take card payments over the phone and we don't send out paper invoices, accept cheques or offer terms (exceptional circumstances only - to be agreed prior to placing an order). Working with this system frees up our valuable time otherwise taken up with chasing payments which we don't enjoy (its incredibly frustrating!) and keeps everything efficient. On occasion if someone is desperate for an order and payment hasn't cleared we asked for confirmation in writing that the payment will be made (usually public sector or onerous corporate accounting systems) and then we're happy to ship before payment as a gesture of good will.
Our standard terms are payment in full before production.
Can you design a flag for me?
Of course we can. No problem.
Send us what you have in visual and/or written format and we'll talk you through the process.
Our design fees per design including vectorisation start at £30 plus vat (up to 3x drafts) and you keep the digital file for future use across all media.
All quotes are no obligation.
I need a replica of an historical flag - can you help?
Again, of course we can. No problem.
Send us what you have in visual and/or written format and we'll talk you through the correct colours that would have been used at the dateline of the flag plus every detail down to the correct type of rope (coir, hemp etc), fabric (linen, wool etc), format and size of flag, finish on flag..... and so on.
We have possibly the largest collection of books on flags and heraldry in private hands in Europe if not the World - there's very little actual real validated evidence available on the internet facts on flags and their historical format - so we turn to history and accredited limited edition books from all over the World to give you the best advice and end product.
I don't want canvas rope and toggle on my flag
Thats OK - not everyone does. As we make everything we can adapt the finish according to your needs. Some examples include:
TAB TOPS with weighted bottom hem and/or hidden channel to reverse through which to thread a dowelling rod which eliminates fabric curling.
We don't use metal EYELETS on any of our flags. We find that they reduce the strength of the flag finish so we have long since offered only STITCHED EYELETS sewn to the top and bottom of the canvas, similar in look to button holes and they look so much better than shiny brassy circles of metal.
As for indoor use (above) we don't use metal EYELETS on any of our flags. We find that they reduce the strength of the flag finish so we have long since offered only STITCHED EYELETS sewn tot he tope and bottom of the canvas, similar in look to button holes and they look so much better than shiny brassy circles of metal.
CLOSED TOP CANVAS SLEEVE to slide over the top of a pole (ie for camping etc) - the diameter of the ceremonial pole is needed before we do this but to be extra sure your flag doesn't fly away, we'd recommend using a butterfly bulldog clip for extra security.
VELCRO SLEEVEs are ideal if you're not sure of the diameter of the pole to be use when carrying this flag. In plain or covered sleeve format we add a strip of velcro to the corresponding sided of the canvas which can be fastened securely to size.
CEREMONIAL SLEEVE with ribbon ties at top of canvas to secure to the ceremonial flagpole - the diameter of the ceremonial pole is needed before we do this.
I need a flagpole - where do I start?
We can help you with that. In fact not only do we supply flagpoles in varying length and design formats but we also deliver, install, repair and maintain flagpole, even if they weren't originally supplied by us.
Safety is paramount when erecting a flagpole and being responsible for its maintenance comes a close second. We would always do a site visit to assess first hand what is required to erect one or more flagpoles. Once that is done we put together a risk assessment and advise you of any adaptations and options to be considered before providing you with a no obligation quote including labour, travel and materials. Once that has been agreed and signed, we issue an invoice for payment within seven days of the completion of works and set a date for installation.
Click through to our EVERYTHING FLAGPOLE page for more info.
More to come.....!